Privacy Policy

1. Introduction

In this Privacy Policy, ‘us’ ‘we’ or ‘our’ means Arrow White Pty Ltd (QLD) Pty Ltd ACN 650 544 040 and our related bodies corporate. We are committed to respecting your privacy. Our Privacy Policy sets out how we collect, use, store and disclose your personal information.

By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.

Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details. It may also include financial information, including your credit card information.

2. What personal information do we collect?

We may collect the following types of personal information:

• Name;
• Mailing or street address;
• Email address;
• Telephone number and other contact details;
• Age or date of birth;
• Your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
• Details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;
• Any additional information relating to you that you provide to us directly through our website or app or indirectly through your use of our website or app or online presence or through other websites or accounts from which you permit us to collect information;
• Information you provide to us through customer surveys; or
• Any other personal information that may be required in order to facilitate your dealings with us.

3. How do we collect personal information?

We may collect certain types of personal information either directly from you, or from third parties. We may collect this information when you: 

• Use contact forms on our website or app;
• Communicate with us through correspondence, chats, email, or when you share information with us from other social applications, services or websites; or
• Interact with our sites, services, content and advertising.

4. Why do we collect, use and disclose personal information?

We may disclose personal information: 

• for the purpose of providing information, products, services or marketing to you; 
• to suppliers and service providers to enable such parties to provide us with services and perform functions on our behalf and under our instructions in order to carry out the purposes identified in ‘6. Disclosure of personal information outside Australia’;
• for the purpose of assisting you to obtain products or services from third parties in connection with the conduct of your matter, including disbursement funders and litigation funders
• service providers that maintain, review and develop our business systems, procedures and technology infrastructure, including testing or upgrading our computer systems; 
• to financial institutions in connection with receipts, invoicing and payments; 
• to organisations involved in debt collecting, including purchasers of debt, credit reporting agencies and courts, tribunals and regulatory authorities where you fail to pay for goods or services provided by us to you; 
• to third parties, including agents, suppliers or sub-contractors, who assist us to conduct market research and development, including surveys, or in providing information, products, services, or direct mail or digital marketing.
• This may include parties located, or that store data, outside of Australia; and 
• to third parties, including agents, suppliers or sub-contractors, who provide measurement, analytics and/or other business development services and who have been engaged to assist us to improve the effectiveness and distribution of business development and marketing activities. 

We may also be compelled to disclose personal information by law, for example, under court orders or statutory notices to produce documents under laws relating to social security, taxation, bankruptcy, anti-money laundering, counterterrorism and the management of incorporated entities. 

We may also share personal information to establish or protect our legal rights, property, or safety, or the rights, property, or safety of others, or to defend against legal claims. Where we disclose your personal information to third parties for any of these purposes, we will request that the third party follow this Policy in relation to their handling of your personal information. 

If there is a change of control of our business, transition of service to another provider or a sale, transfer or securitisation of any of our business assets, we reserve the right to transfer or disclose (as the case requires and to the extent permissible by law) any relevant user databases together with all applicable personal information. This information may be disclosed to a potential purchaser, lender or alternative service provider during the due diligence investigations and on a confidential basis. We would only seek to disclose information in good faith. 

We may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the products and services that you receive.

5. To whom do we disclose your personal information?
   

We may disclose personal information for the purposes described in this privacy policy to:

• Our employees and related bodies corporate;
• Third party suppliers and service providers (including providers for the operation of our websites and/or our business or in connection with providing our products and services to you);
• Professional advisers, dealers and agents;
• Payment systems operators (eg merchants receiving card payments); 
• Our existing or potential agents, business partners or partners;
• Our sponsors or promoters of any competition that we conduct via our services;
• Anyone to whom our assets or businesses (or any part of them) are transferred;
• Specific third parties authorised by you to receive information held by us; and/or
• Other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.

6. Disclosure of personal information outside Australia

We do not generally transfer personal information to overseas parties unless required by law or enforcement activity or unless working with international service providers. There may be times when we store personal information with vendors who have been contracted to provide customer relationship systems and technological solutions. For example, we utilise international cloud computing services for e-mail storage and to store personal information that we collect. Countries in which such data may be stored may include (but are not limited to) the United Kingdom, Japan, Netherlands and the United States. Because the security of personal information about our clients and pre-clients (i.e. individuals who have made an enquiry but did not instruct us to act on their behalf) is of a paramount concern to us, we seek confirmation that such service providers comply with the Australian Privacy Principles or are subject to a binding law or scheme that offers substantially similar protection. Although information is encrypted where possible and efforts are made to protect your personal information, when you agree to this Policy you acknowledge that we will not be responsible for the overseas third party. Any such disclosure or transfer of information does not change any of our commitments to safeguard your privacy and the information remains subject to existing confidentiality obligations

7. Using our website and cookies
   

While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer. 

We may also use ‘cookies’ or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.

We may also use cookies to enable us to collect data that may include personal information. For example, where a cookie is linked to your account, it will be considered personal information under the Privacy Act. We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this Privacy Policy. 

8. Security
   

We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. For example, we take steps:

• Reasonable in the circumstances to destroy any Personal Information which we no longer require;
• To ensure information stored on our computer systems can only be accessed by those with authority, computer and network passwords.

However, we cannot guarantee the security of your personal information.

9. Links
   

Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.

10. Accessing or correcting your personal information

You can access the personal information we hold about you by contacting us using the information below. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.

If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.

11. Making a complaint

If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.

12. Contact Us

For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below.

Arrow White

epost@arrowwhite.com.au 

Effective: 12 June 2023

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